Help Center

Runbooks for Any Desk. Return to the Download Center if you still need AnyDesk download.

Any Desk engineer help

Getting Started

  1. Open the Download Center and complete AnyDesk download.
  2. Launch the AnyDesk app and copy the address.
  3. Connect with Any Desk remote control, or set a password for unattended access remote support.

Installation & Activation

Windows can run portable or installed. macOS needs Screen Recording and Accessibility. Apply the license key in settings after purchase.

Remote Connection Troubleshooting

Check internet, firewall rules, matching versions, and the ready status icon.

Remote Desktop Issues

Change hardware acceleration for black screens. Confirm audio transmit and playback.

FAQ

Is it free?

Personal use is free. Teams need a plan. See Purchase.

Is Any Desk encrypted?

Sessions use TLS 1.2 and RSA 2048.

Can I move files?

Yes. Built-in file transfer is included.

News

  • CLI notes for Any Desk on Windows.
  • macOS Apple Silicon performance.
  • Mobile gesture improvements.

About & Legal

Privacy Policy: Review how session data is handled.

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Contact Us: Reach the authorized distributor team.